Welcome To Our Hearth And Home!

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Shipping & Returns

Please feel free to email or call for clarifications.

GENERAL ORDERING & SHIPPING POLICY

All currency references are in U.S. dollars

We only accept payment in US currency

This website and its product and service offerings are intended for an audience of individuals who are 18 years of age or older. We will not knowingly sell products to, or provide services for, individuals who are not at least 21 years of age. You will be asked to verify your date of birth at the time of purchase. By purchasing products or services from us you are certifying that you are 21 years of age or older.

There is a $10.00 minimum order. This minimum order amount does not include any applicable taxes or the cost of shipping.

Orders placed that are under $10.00 will incur a 25% low order fee.

We only ship within the Continental United States, Hawaii, and Alaska (no International shipments), and we only ship via USPS (the United States Postal Service).

The billing information you enter on your order MUST match the address the parcel is being shipped to. We will NOT send your package to a third-party address.

We will NOT be responsible for packages that are lost, stolen, or damaged in transit.

All claims in regards to packages that are lost, stolen, or damaged in transit will need to be initiated by the customer and handled through the USPS (the United States Postal Service) claims process.

BACKORDERED ITEMS POLICY

We reserve the right to exercise our own discretion when handling backordered items.

Ultimately, we will do whatever is both reasonable and cost effective for us. For example, if you place an order that is missing one item that is scheduled to arrive within seven working days, we may hold your entire order until we can complete it. Fortunately, this rarely, if ever, happens; we will let you know if this is the case. Another example would be the case of us making something for you. Obviously, that may take some additional time. Again, in this instance, we will let you know so appropriate arrangements can be made.

If we don't have item(s) in stock that you have ordered, and don't expect it in for ten or more days, we will ship to you the rest of your order, minus what is missing, and deduct the cost (plus shipping adjustments) from your total.

You should then receive a backorder slip with your partial order/purchase. It will notify you of the item(s) backorder status. In which case, we will then ask that you place your order for said item(s) at a later date.

In the event that, for some reason, we cannot reach you to discuss the backorder issue, we will simply issue you a store credit in the form of a gift certificate.

LOST, STOLEN, OR DAMAGED ITEMS/PACKAGES POLICY

We are not responsible for any lost, stolen, or damaged packages.

It is the customer's responsibility to contact the carrier (USPS) and make the appropriate claim for the lost package or damaged items.

A package cannot be considered lost or stolen until after 20 days of mail transit.

Please be sure to inspect your package thoroughly when you get it.

Refuse to accept it if it is appears damaged, leaking, or the contents within sound like they are broken.

Please retain the original item, including packaging and shipping material, if your item is damaged when it arrives. Do not attempt to return it to us.

In the event that your package is damaged, or you suspect damage, you should take digital pictures before you open the package, and at each step of the unpacking process. This will thoroughly document the damage and allow you to better support your damage claim.

Feel free to contact us in regard to the situation. We will help you as best we can, but we will not go through the process for you.

RETURNS & EXCHANGES POLICY

First off, we want you to be happy with your purchase.

We do our best to ensure that you are getting what you paid for by:

  • offering great quality products
  • providing adequate descriptions and/or pictures of said products
  • being available to answer questions about the product before and after your purchase

Due to the spiritual and/or custom nature of most of our products there are no returns, no exchanges, and no refunds.

All sales are final.

We ask that you make informed decisions with regards to the products and services you purchase from us.

In the event that you are somehow unhappy with the order you have received, the best course of action is to let us know, immediately. An email would be best.

Any concerns or issues you may have with a purchase will need to be addressed within 14 days of the recorded delivery of your order.

In the event that we have somehow made a mistake, please let us know ASAP so we can resolve the issue. Such instances are usually worked out by issuing a store credit, issuing an exchange, or refunding the cost of the item.

Refunds are always issued without reimbursing for shipping.

All returns require a Return Merchandise Authorization (RMA), which can be obtained from a member of our Customer Service Team. Please call the number located at the bottom of your Packing Slip for assistance with that.

We will not re-ship (send back to you) any packages that have been sent back as returns that have not been processed as RMA's.

If you have not contacted us and received an RMA to return the merchandise, then do not mail it back.

All returns need to be shipped back in their original packaging.

No refunds, exchanges, or store credits will be issued for items not in original, intact packaging, or for items that are missing parts, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

Pack all return items carefully so that they will not be damaged during the shipping process.

Include your original packing slip. We will not be able to process a return for any shipment received without a packing slip.

Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service (USPS), please request a delivery confirmation.

We are not responsible for items lost, stolen, or damaged during shipping, and cannot process your return until the item is received.

We reserve the right to refuse any returns if they do not meet our return requirements.

Furthermore, we will not mail said items back to you in the event that they don't meet our return requirements.

If a returned item does not have an RMA, is not in "like new" condition, does not include the original packing slip, and was not returned in the original packaging, it will not be sent back to you or credited.

Please choose wisely and if unsure, ask plenty of questions before making a purchase. Our goal is for you to be happy with your purchase!



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