Welcome To Our Hearth And Home!

More Information

Conditions of Use

Conditions of Use

Please feel free to email or call for clarifications.

WEBSITE & E-STORE TERMS OF SERVICE & CONDITIONS OF USE

Terms:

By accessing this Website & e-Store, you are agreeing to be bound by these Terms of Service and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.

If you do not agree with any of these terms, you are prohibited from using or accessing this Website & e-Store.

The materials contained in this Website & e-Store are protected by applicable copyright and trade mark law.

Use License:

Permission is granted to temporarily download one copy of the materials (information or software) on Doctoring the Root’s Website & e-Store for personal, non-commercial transitory viewing only.

This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Doctoring the Root’s Website & e-Store;
  • remove any copyright or other proprietary notations from the materials;
  • transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Doctoring the Root at any time.

Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Disclaimer:

The materials/items on Doctoring the Root’s Website & e-Store are provided "as is".

Doctoring the Root makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Doctoring the Root does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials/items on its Website & e-Store or otherwise relating to such materials or on any sites linked to this Website & e-Store.

Limitations:

In no event shall Doctoring the Root or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials/items on Doctoring the Root’s Website & e-Store, even if Doctoring the Root or a Doctoring the Root authorized representative has been notified orally or in writing of the possibility of such damage.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata:

The materials appearing on Doctoring the Root’s Website & e-Store could include technical, typographical, folkloric, religious, anthropological or photographic errors.

Doctoring the Root does not warrant that any of the materials on its Website & e-Store are accurate, complete, or current.

Doctoring the Root does not warrant that the colors on the embroidered products delivered will be exactly as shown on its Website & e-Store.

Doctoring the Root does not warrant that the colors shown on its Website & e-Store are accurate, complete, or current.

Doctoring the Root may make changes to the materials contained on its Website & e-Store at any time without notice.

Doctoring the Root does not, however, make any commitment to update the materials.

Links:

Doctoring the Root has not reviewed all of the sites linked to its Website & e-Store and is not responsible for the contents of any such linked site.

The inclusion of any link does not imply endorsement by Doctoring the Root of the site.

Use of any such linked sites is at the user's own risk.

Site Terms of Use Modifications:

Doctoring the Root may revise these terms of use for its Website & e-Store at any time without notice.

By using this Website & e-Store you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law:

Any claim relating to Doctoring the Root’s Website & e-Store shall be governed by the laws of the State of Massachusetts without regard to its conflict of law provisions.

GENERAL SITE & E-STORE POLICIES

The Doctoring the Root website and e-store is intended for adults only.

All products and services are intended for sale to those who are of 18 years of age or older.

All items herein, aka products, are sold as curios only; no claims or guarantees as to their effectiveness are expressed or implied. This is in accordance with the laws of the State of Massachusetts and the United States of America.

Due to the spiritual and/or custom nature of most of our products there are no returns, no exchanges, and no refunds. All sales are final.

All services are provided for the purposes of entertainment only; no claims or guarantees as to their entertainment value, accuracy, helpfulness, or effectiveness are expressed or implied. This too is in accordance with the laws of the State of Massachusetts and the United States of America.

All services are non-refundable.

If for some reason, you cannot make the initial appointment for a service:

  • We will allow it to be rescheduled once.
  • Should you fail to make the second appointment, another will not be provided.
  • You will not receive a refund.

All products and services offered by Doctoring the Root should NOT be used as, or considered a replacement for: the assistance of the police or other emergency services, or in the place of any mental or medical health care, or any financial or legal professional assistance. Please understand that we simply are not able to help you in that way; seek the help of professionals in those areas of expertise.

Do not ingest any of our products or otherwise use them internally unless specifically stated on the Website & e-Store as “Safe for Ingestion”.

By purchasing any of our products, you agree not to resell them, or represent them as your own, with or without appropriate labeling intact. However, you are welcome to contact us about purchasing from us wholesale.

By entering and/or using this website you agree to adhere to all copyright laws that apply to the graphics, layout, and contents that are the Doctoring the Root website, store, products, and services.

By entering and/or using this website you agree to adhere to all local, state, federal, and international laws that may apply to you or your location in regards to this website, store, or our products and services.

By entering and/or using this website you agree to assume full responsibility for any damages incurred through the use or access of this website.

By purchasing and/or using our products or services you agree to adhere to all policies and procedures set forth herein and also agree to abide by any local, state, federal, and international laws that may apply to you or your location.

By purchasing and/or using our products or services you agree to assume full responsibility for any damages incurred by the purchasing and/or use of our products or services.

By purchasing our products or services you agree to assume full responsibility for any damages incurred by any of the services utilized to process your payment.

Furthermore, you agree to assume full responsibility for any damages incurred as they relate to your credit card company or banking institution.

We believe that any purchase or use our customers make of our website, products, or services is done through the exercising of their own free will and sound judgment.

We reserve the right to refuse to sell to or provide services to anyone.

GENERAL ORDERING & SHIPPING POLICY

All currency references are in U.S. dollars

We only accept payment in US currency

This website and its product and service offerings are intended for an audience of individuals who are 18 years of age or older. We will not knowingly sell products to, or provide services for, individuals who are not at least 21 years of age. You will be asked to verify your date of birth at the time of purchase. By purchasing products or services from us you are certifying that you are 21 years of age or older.

There is a $10.00 minimum order. This minimum order amount does not include any applicable taxes or the cost of shipping.

Orders placed that are under $10.00 will incur a 25% low order fee.

We only ship within the Continental United States, Hawaii, and Alaska (no International shipments), and we only ship via USPS (the United States Postal Service).

The billing information you enter on your order MUST match the address the parcel is being shipped to. We will NOT send your package to a third-party address.

We will NOT be responsible for packages that are lost, stolen, or damaged in transit.

All claims in regards to packages that are lost, stolen, or damaged in transit will need to be initiated by the customer and handled through the USPS (the United States Postal Service) claims process.

BACKORDERED ITEMS POLICY

We reserve the right to exercise our own discretion when handling backordered items.

Ultimately, we will do whatever is both reasonable and cost effective for us. For example, if you place an order that is missing one item that is scheduled to arrive within seven working days, we may hold your entire order until we can complete it. Fortunately, this rarely, if ever, happens; we will let you know if this is the case. Another example would be the case of us making something for you. Obviously, that may take some additional time. Again, in this instance, we will let you know so appropriate arrangements can be made.

If we don't have item(s) in stock that you have ordered, and don't expect it in for ten or more days, we will ship to you the rest of your order, minus what is missing, and deduct the cost (plus shipping adjustments) from your total.

You should then receive a backorder slip with your partial order/purchase. It will notify you of the item(s) backorder status. In which case, we will then ask that you place your order for said item(s) at a later date.

In the event that, for some reason, we cannot reach you to discuss the backorder issue, we will simply issue you a store credit in the form of a gift certificate.

LOST, STOLEN, OR DAMAGED ITEMS/PACKAGES POLICY

We are not responsible for any lost, stolen, or damaged packages.

It is the customer's responsibility to contact the carrier (USPS) and make the appropriate claim for the lost package or damaged items.

A package cannot be considered lost or stolen until after 20 days of mail transit.

Please be sure to inspect your package thoroughly when you get it.

Refuse to accept it if it is appears damaged, leaking, or the contents within sound like they are broken.

Please retain the original item, including packaging and shipping material, if your item is damaged when it arrives. Do not attempt to return it to us.

In the event that your package is damaged, or you suspect damage, you should take digital pictures before you open the package, and at each step of the unpacking process. This will thoroughly document the damage and allow you to better support your damage claim.

Feel free to contact us in regard to the situation. We will help you as best we can, but we will not go through the process for you.

RETURNS & EXCHANGES POLICY

First off, we want you to be happy with your purchase.

We do our best to ensure that you are getting what you paid for by:

  • offering great quality products
  • providing adequate descriptions and/or pictures of said products
  • being available to answer questions about the product before and after your purchase

Due to the spiritual and/or custom nature of most of our products there are no returns, no exchanges, and no refunds.

All sales are final.

We ask that you make informed decisions with regards to the products and services you purchase from us.

In the event that you are somehow unhappy with the order you have received, the best course of action is to let us know, immediately. An email would be best.

Any concerns or issues you may have with a purchase will need to be addressed within 14 days of the recorded delivery of your order.

In the event that we have somehow made a mistake, please let us know ASAP so we can resolve the issue. Such instances are usually worked out by issuing a store credit, issuing an exchange, or refunding the cost of the item.

Refunds are always issued without reimbursing for shipping.

All returns require a Return Merchandise Authorization (RMA), which can be obtained from a member of our Customer Service Team. Please call the number located at the bottom of your Packing Slip for assistance with that.

We will not re-ship (send back to you) any packages that have been sent back as returns that have not been processed as RMA's.

If you have not contacted us and received an RMA to return the merchandise, then do not mail it back.

All returns need to be shipped back in their original packaging.

No refunds, exchanges, or store credits will be issued for items not in original, intact packaging, or for items that are missing parts, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

Pack all return items carefully so that they will not be damaged during the shipping process.

Include your original packing slip. We will not be able to process a return for any shipment received without a packing slip.

Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service (USPS), please request a delivery confirmation.

We are not responsible for items lost, stolen, or damaged during shipping, and cannot process your return until the item is received.

We reserve the right to refuse any returns if they do not meet our return requirements.

Furthermore, we will not mail said items back to you in the event that they don't meet our return requirements.

If a returned item does not have an RMA, is not in "like new" condition, does not include the original packing slip, and was not returned in the original packaging, it will not be sent back to you or credited.

Please choose wisely and if unsure, ask plenty of questions before making a purchase. Our goal is for you to be happy with your purchase!

PRIVACY POLICY

Your privacy is very important to us. Accordingly, we have developed this Policy to explain how we collect, use, communicate and disclose and make use of personal information.

The following outlines our privacy policy:

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will never sell, or otherwise provide for use, our customer's personal information.
  • We will never willingly divulge to others the personal beliefs or practices of those who do business with us.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.



Content

Custom Left Slide Out

You can add any content here, text, images, etc.



your alt text here